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IF YOU ARE AT FAULT – your choices are:
- Use your own Insurer's approved repair scheme
- Pay for the repairs yourself
- Use THOMSON MACKAY or other
repairer
We can advise on any of the above free of charge
IF YOU ARE NOT AT FAULT. Your choice is greater
- Claim from your own Insurer and pay your excess
- Choose an accident management company
- Allow the 'at fault' Insurer to take your car away and
repair it
- Allow the 'at fault' driver to personally pay for your
repairs
- Allow THOMSON MACKAY to arrange
repairs and a replacement car - at no cost to yourself -
and help with any injury claim
Again, we can advise on any of the above free of charge
YOUR
RIGHTS FOLLOWING A CAR ACCIDENT
In July 1993, the Director General of Fair Trading
asked Insurers to clarify consumers’ rights under
the terms of ‘Approved’ or ‘Recommended’
repair schemes. These schemes take the form of a list
of garages or help line services to put accident victims
in touch with the vehicle repairer with which an Insurer
has a special relationship.
Despite the Director General of Fair Trading’s
request, insurance policy holders still remain largely
unaware of their right to have damaged vehicles repaired
at the garage of their choice, providing
the chosen garage operates to industry standards and
that repair costs can be satisfactorily agreed. An engineer’s
inspection of the damaged vehicle may be required before
repairs can be authorised, but all necessary arrangements
can be made promptly to minimise delays in repair.
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THOMSON MACKAY can provide:
- On the spot advice and help with your insurance claim
- A fully priced, written estimate using an insurance approved
computer estimating system
- Digital imaging of the accident damage
- Assurance of the highest standards of repair
- 3 Year Guarantee on workmanship
Remember its your car and its your
choice. We are the experts - We can help
ACCIDENT REPAIRS
THOMSON MACKAY has approved repairer
status with a number of major Insurers. We can offer the following
as part of the repair process:
- Recovery of your vehicle and delivery following repair,
as required
- Free estimates using Audatex, Glassmatix and Bodymaster
computer estimating systems
- Free help and advice
- Non-fault accident assistance
- Provision of a hire car or courtesy car (subject to conditions
and availability)
- Highest standards of repair and refinishing by fully qualified
and experienced technicians
- Chassis repairs and realignment
- Four wheel alignment
- Minimum repair times - we aim to get you back on the road
as quickly as possible
- Quality control at every stage of the repair
- Free wash and vacuum of the repaired vehicle
- Good old-fashioned, friendly, courteous and efficient
service
- A 3 year, no quibble guarantee
As part of the quality control process, all vehicles are
subjected to rigorous pre-repair and post-repair inspections
with every stage of the repair being examined and signed off.
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